Impact of ISO: 17020 for Quality Assurance System in Construction Sector
Abstract
The objective of the paper is to analyze the various factors and loop holes that have a significant impact on effectiveness of quality and quality assurance system and to suggest recommendations to increase the quality performance of the construction projects. The paper also highlights the difference in Quality Assurance system of projects wherein ISO: 17020 is not implemented and the project wherein it is implemented. In the current paper, National Council for Cement and Building Materials, India monitored 30 construction projects were selected with a construction cost between five to thirty Crores covering 15 project with ISO:17020 procedures and 15 project without ISO:17020 procedures. The data was collected from these projects on various quality and management related aspects. These projects cover structures such as school buildings, community hall, hostel block, convention centers etc. The study was conducted for construction projects of different government bodies. This analysis has been mainly done covering the factors playing key role in quality of a structure during construction such as client’s commitment towards quality, quality of material, documentation, work practices, personnel etc. Based on the data analysis, quality assurance system for these projects were categorized as Excellent, Good, Average and Poor in Quality Grading based on the various factors that directly or indirectly affects the quality and smooth functioning of project during and post construction. The difference in implementation of quality system with and without ISO: 17020 is highlighted in the paper.
References
Vikas Patel, Mohd. Ali Saifi, B. Pandu Ranga Rao, Brijesh Singh & Pritam Rawat (2017) “Independent Quality Assurance Monitoring System in Construction-A Case Study for Delhi” 15th NCB Seminar 2017
IRC SP 47 – 1998
Abdol R. Chini. & Hector E Valdez. (2013) “ISO 9000 and the U.S. Construction Industry” J. Manager Eng. 19 (2).
Arditi D. & Gunaydin H.M. (1997) “Total quality management in the Construction process” J. International journal of project management 15(4)
State of California Department of Transportation Construction, Quality Assurance Program Manual.
Teena Joy (2014), “A Study on Factors Influencing Quality of Construction Projects”, International Journal of Innovative Research and Development, 2278-0211.
ASTM, (2007). ASTM international standards worldwide.
Ammad Hassan Khan, Salman Azhar, Arshad Mahmood (2008) “Quality Assurance and Control in the Construction of Infrastructure Services in Developing Countries – A Case Study of Pakistan”, First International Conference on Construction in Developing Countries (ICCIDC–I).
Griffith, A (1990). “Quality assurance in building” Macmillan Education.
Copyright (c) 2021 Journal of Building Materials and Structures
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
