مستوى الثقة التنظيمية في المؤسسات الخدماتية من وجهة نظر الموظفين: دراسة ميدانية بمؤسسة سونلغاز بولاية سطيف
الكلمات المفتاحية:
الثقة التنظيمية, الثقة بالإدارة العليا, الثقة بالمشرفين, الثقة بزملاء العمل
الملخص
هدفت الدراسة إلى معرفة مستوى الثقة التنظيمية لدى عمال مؤسسة سونلغاز في ولاية سطيف، وانطلقت دراستنا من التساؤل المركزي التالي: ما مستوى الثقة التنظيمية السائدة بمؤسسة سونلغاز، وللإجابة عليه تم الاعتماد على المنهج الوصفي، كما استخدمنا الاستبيان كأداة أساسية في جمع المعلومات حيث تكون من 30 بند موزعة على ثلاث محاور (الثقة بالإدارة العليا، الثقة بالمشرفين، الثقة بزملاء العمل) وطبق على عينة قدرها 30موظف تم اختيارها بطريقة عشوائية بسيطة. توصلت الدراسة الى مجموعة من النتائج والتي هي كالتالي: مستوى الثقة التنظيمية لدى موظفي مؤسسة سونلغاز منخفض، لا تختلف الثقة التنظيمية لدى موظفي مؤسسة سونلغاز رغم اختلاف متغيراتهم الشخصية (الجنس، الحالة الاجتماعية، الأقدمية).
المراجع
- References:
Abdullah Zayed, A. Z. (2018). Organizational trust in public schools in the Jenin Directorate of Education and its relationship with teachers' sense of belonging from their perspective. (Master's thesis, Al-Quds University).
Abu Sa'ad, Jabarin, & Abu Samra (2018). Organizational trust in public schools in the Jenin Education Directorate from teachers' perspective. Journal of Palestine Technical University for Research, 16(1).
Abu Sneina, A. T. (2016). The level of organizational trust in public secondary schools in Jerash Governorate from teachers' perspective. Journal of Al-Quds Open University for Educational and Psychological Research and Studies, 4(14).
Adams, S. (2004). The relationships among adult attachment, general self-disclosure, and perceived organizational trust [Unpublished doctoral dissertation]. Virginia Polytechnic Institute and State University.
Ahmed, M., & Abdullah, Q. A. W. (2021). The role of organizational trust in enhancing organizational creativity in small and medium enterprises - Case study of Al-Qo Food, Sufficient Aroma - Algeria. Journal of North African Economies, 17(25), 452-453.
Al-Arifi, D. b. A. (2019). The level of organizational trust among elementary public school teachers. Journal of Scientific Research in Education, (20).
Al-Hardan, N. F. R. (2017). The degree of emotional intelligence of secondary school principals and its relationship with organizational trust among teachers from their perspective in the Capital Amman. (Master's thesis, Middle East University).
Al-Kasasba, & Al-Hawamda (2000). The impact of organizational trust and participation in decision-making on the satisfaction of faculty members at Mutah University (Field study). Mutah University for Research and Studies, 15(6).
Al-Rashidi, A. O., & Salama, K. (2015). The level of organizational trust in public and private universities in Kuwait and its relationship with motivation among faculty members from their perspective. Journal of Al-Quds Open University for Educational and Psychological Research and Studies, 3(12).
Ba'aj, A. H. (2022). The impact of dimensions of organizational trust on levels of commitment among employees - Case study. (Doctoral thesis, University of Ghardaia).
Fatoum, Ismail, & Ramila (2020). Attitudes of workers at Ghardaia University towards the degree of practice of factors affecting organizational trust. Journal of the Institute of Economic Sciences, 23(2).
Hazarshi, T. (2008). Organizational culture and its relationship with organizational trust of employees of local authorities in Djelfa Province. Journal of Law and Human Sciences, 28(2).
Manna, Y. H. Y. (2014). The impact of organizational trust and perceived organizational justice on organizational commitment - An applied study on companies affiliated with the Holding Company for Pharmaceuticals and Chemicals. Scientific Journal of the Faculties of Commerce Sector - Al-Azhar University, (12).
Yilmaz, A., & Atalay, C. (2009). A theoretical analyze on the concept of trust in organizational life. European Journal of Social Science, 8(2).
Abdullah Zayed, A. Z. (2018). Organizational trust in public schools in the Jenin Directorate of Education and its relationship with teachers' sense of belonging from their perspective. (Master's thesis, Al-Quds University).
Abu Sa'ad, Jabarin, & Abu Samra (2018). Organizational trust in public schools in the Jenin Education Directorate from teachers' perspective. Journal of Palestine Technical University for Research, 16(1).
Abu Sneina, A. T. (2016). The level of organizational trust in public secondary schools in Jerash Governorate from teachers' perspective. Journal of Al-Quds Open University for Educational and Psychological Research and Studies, 4(14).
Adams, S. (2004). The relationships among adult attachment, general self-disclosure, and perceived organizational trust [Unpublished doctoral dissertation]. Virginia Polytechnic Institute and State University.
Ahmed, M., & Abdullah, Q. A. W. (2021). The role of organizational trust in enhancing organizational creativity in small and medium enterprises - Case study of Al-Qo Food, Sufficient Aroma - Algeria. Journal of North African Economies, 17(25), 452-453.
Al-Arifi, D. b. A. (2019). The level of organizational trust among elementary public school teachers. Journal of Scientific Research in Education, (20).
Al-Hardan, N. F. R. (2017). The degree of emotional intelligence of secondary school principals and its relationship with organizational trust among teachers from their perspective in the Capital Amman. (Master's thesis, Middle East University).
Al-Kasasba, & Al-Hawamda (2000). The impact of organizational trust and participation in decision-making on the satisfaction of faculty members at Mutah University (Field study). Mutah University for Research and Studies, 15(6).
Al-Rashidi, A. O., & Salama, K. (2015). The level of organizational trust in public and private universities in Kuwait and its relationship with motivation among faculty members from their perspective. Journal of Al-Quds Open University for Educational and Psychological Research and Studies, 3(12).
Ba'aj, A. H. (2022). The impact of dimensions of organizational trust on levels of commitment among employees - Case study. (Doctoral thesis, University of Ghardaia).
Fatoum, Ismail, & Ramila (2020). Attitudes of workers at Ghardaia University towards the degree of practice of factors affecting organizational trust. Journal of the Institute of Economic Sciences, 23(2).
Hazarshi, T. (2008). Organizational culture and its relationship with organizational trust of employees of local authorities in Djelfa Province. Journal of Law and Human Sciences, 28(2).
Manna, Y. H. Y. (2014). The impact of organizational trust and perceived organizational justice on organizational commitment - An applied study on companies affiliated with the Holding Company for Pharmaceuticals and Chemicals. Scientific Journal of the Faculties of Commerce Sector - Al-Azhar University, (12).
Yilmaz, A., & Atalay, C. (2009). A theoretical analyze on the concept of trust in organizational life. European Journal of Social Science, 8(2).
كيفية الاقتباس
خالفةس. (1). مستوى الثقة التنظيمية في المؤسسات الخدماتية من وجهة نظر الموظفين: دراسة ميدانية بمؤسسة سونلغاز بولاية سطيف. مجلة العلوم الاجتماعية, 19(1), 14-26. استرجع في من http://journals.lagh-univ.dz/index.php/ssj/article/view/4175
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