Quality problem solving with PDCA cycle

  • Boulesnane Foulla
Keywords: solving problem, basic quality tools, problem quality


This study identified that is very essential to apply the PDCA cycle for solving problem quality in any organization, regardless its type or size.

     PDCA cycle and basic quality tools were used to analyze the quality problems and implement a successful solution. PDCA cycle is an iterative four steps managing technique, the Plan phase consisted of investigating the problem. The Do phase consisted of implementing the corrective actions and the effectiveness of the improvements were verified in the Check phase. The final phase of PDCA was Act where other opportunities for implementing the corrective actions would be sought. In every phase of PDCA cycle, we need to use the seven basic quality tools.


1. Books :
-David L, Goetsch, (2014). Quality management for organizational excellence: introduction to total quality, Pearson education limited, England
-David Hoyle. ( 2018), ISO 9000 Quality systems Handbook, Taylor and Francis group, New York:
-Duffy, Grace. L, (2013), The ASQ Quality Improvement Pocket Guide, Wisconsin, ASQ Quality Press, USA
-Erick C. Jones, (2014), Quality Management for Organizations Using Lean Six Sigma Techniques, CRC Press, Boca Raton, USA:
-Lynne Miller Franco, Jeanne Newman, Gael Murphy, Elizabeth Mariani, (1997). Achievement quality through problem solving and process improvement, Quality assurance methodology refinement series, center for human services, USA
- John S. Oakland, (2014), Total Quality Management and Operational Excellence, Devon, UK
-Zairi, Mohamed, (1991), Total quality management for engineers, Woodhead Publishing Ltd., Cambridge, England

2. Journal article :
-Gerald F. Smith, ( April 2000); Too Many Types Of Quality Problems Categorizing your problems in solution relevant ways , Quality progress magazine, USA, https://quality-texas.org/wp-content/uploads/2014/11/Quality-process-problems.pdf

3. Internet websites:
- Abdollah Salleh, drdollah.com/quality-improvement/problem-solving/, consulted on 20-01-2019
-Arturo Realyvásquez-Vargas, Karina Cecilia Arredondo-Soto, Teresa Carrillo-Gutiérrez, Gustavo Ravelo, Applying the Plan-Do-Check-Act (PDCA) Cycle to Reduce the Defects in the Manufacturing Industry, https://www.researchgate.net/publication/328791833_Applying_the_Plan-Do-Check-Act_PDCA_Cycle_to_Reduce_the_Defects_in_the_Manufacturing_Industry_A_Case_Study, consulted on 03-02-2019
-Jeffrey Henderson, www.bemidjistate.edu/academics/zp-content/uploads/sites/73/2017/03/ The-Quality-Problem-Solving-Method-and-its-Effectiveness-at-Nortech-Inc-Henderson Jeffrey.pdf, consulted on 22-01-2019
- Rai Technology University Campus, Total Quality Management, Bangalore, India. https://www.pdfdrive.com/total-quality-management-e57372970.html, consulted on 12-02-2020
-Vi Nguyen, Nam Nguyen, Bastian Schumacher, Thanh Tran, Practical Application of Plan–Do–Check–Act Cycle for Quality Improvement of Sustainable Packaging: A Case Study, https://www.mdpi.com/2076-3417/10/18/6332, consulted on 17-10-2020
-https://www.skillsyouneed.com/ips/problem-solving.html, consulted on 10-02-2020
-Web.njit.edu/2lipuma/GPS.htm. consulted on 12-02-2020
- https://werryworkforce.org/quality-
Original Article