Evaluation of the quality of E-payment services in Algeria
Keywords:
E-payment, E-commerce, bank cards, E- banking, Algeria
Abstract
we study in this research an important topic, it is the impact of service quality's dimensions on e-payment service, and the relationship between them. to achieve this, we distributed a survey to a sample of users. the study revealed that all components of service quality values were at a moderate level.
furthermore, in our study, we used simple regression analysis, identified that only three dimensions (reliability, assurance and empathy) significantly influenced in e-payment quality. conversely, the other dimensions (tangibility and responsiveness) showed no significant impact.
References
1. N. Ramya, A Kowsalya & K. Dharanipriya. (2019, February). SERVICE QUALITY AND ITS DIMENSIONS. EPRA International Journal of Research and Development (IJRD), 04(02). Consulté le 09 18, 2024, sur https://www.eprajournals.com/
2. S. P. Mukherjee. (2019). Quality " Domains and Dimensions". Howrah, West Bengal, India: India Studies in Business and Economics, University of Calcutta. Consulté le 09 24, 2024, sur https://link-springer-com.sndl1.arn.dz
3. World Bank Group. (2022 ). Electronic Payment Acceptance Assessment Guide "ELECTRONIC PAYMENT ACCEPTANCE PACKAGE". Washington,USA: International Bank for Reconstruction and Development / The World Bank. Consulté le 09 14, 2024, sur https://documents1.worldbank.org
4. al-mawqiʻ al-rasmī. (2024, 09 11). giemonetique. Consulté le 09 11, 2024, sur https : / / giemonetique. dz / ar / qui-sommes-nous / gie-monetique : https : / / giemonetique. dz
5. al-mawqiʻ al-rasmī li satim. (2024, 09 26). Sharikat al-naqd al-Ālī wa al-muʻāmalāt al-tilqāʼīyah bayna al-bunūk. Consulté le 09 26, 2024, sur Sharikat al-naqd al-Ālī wa al-muʻāmalāt al-tilqāʼīyah bayna al-bunūk : https : / / www. satim. Dz.
6. Ratībah tyfwty. (Juwān, 2019). Niẓām al-Dafʻ al-iliktrūnī fī al-Jazāʼir : al-wāqiʻ wa-al-āfāq. Majallat Dirāsāt al-ʻadad al-iqtiṣādī, 10 (02).
7. ʻAbd al-Ḥamīd nʻyjāt. (Jānfī, 2019). nmdhjh al-ʻalāqah bayna idrāk Jawdah al-khidmah wrḍā alzbwn dirāsah maydānīyah ʻalá zabāʼin shzkh mwbylys bālʼghwāṭ al-Jazāʼir. Majallat Dirāsāt, 16 (01). Tārīkh alāstrdād 18 09, 2024, min https : / / www. asjp. cerist. Dz.
8.ʻAbd al-Raḥīm Wuhaybah. (2010, 01 06). Taqyīm wasāʼil al-Dafʻ al-iliktrūnīyah wa-mustaqbal wasāʼil al-Dafʻ al-taqlīdīyah fī ẓill wujūdihā. Majallat al-iqtiṣād al-jadīd, 01 (01). Consulté le 09 09, 2024, sur https : / / www. asjp. cerist. Dz.
9. ʻAbd al-Hādī Masʻūdī. (Juwān, 2019). Qiyās Athar al-ʻawāmil al-shakhṣīyah wa al-dīmūghrāfīyah ʻalá tabannī khidmāt al-Dafʻ al-iliktrūnī : drāstʼstṭlāʻyh li-ʻayyinah min al-bunūk al-ʻUmūmīyah bi-al-Jazāʼir. Majallat Dirāsāt al-ʻadad al-iqtiṣādī, 10 (02).
10. Qāsim Nāyif ʻAlwān al-Muḥyāwī. (2006). Idārat al-jawdah fī al-Khidmāt : Mafāhīm wa-ʻamalīyāt wa-taṭbīqāt. ʻAmmān, al-Urdun : Dār al-Shurūq lil-Nashr wa-al-Tawzīʻ.
11. Qrwmy Ḥamīd wḍḥāk Najīyah. (01 08, 2014). wāqiʻ wasāʼil al-Dafʻ al-iliktrūnī fī al-Jazāʼir. Dirāsāt iqtiṣādīyah, 12 (02). Tārīkh alāstrdād 09 09, 2024, min https : / / www. asjp. cerist. dz / en / article / 135802
12. Lʻlāwy Aḥmad Khayr al-Dīn. (2022, 07 10). wāqiʻ wasāʼil al-Dafʻ al-iliktrūnī fī al-Jazāʼir : dirāsah taḥlīlīyah lil-fatrah 2021-2016. Majallat thdmsā, 02 (02). Consulté le 09 11, 2024, sur https : / / www. asjp. cerist. Dz.
13. Muḥammad Rajab. (23 08, 2024). al-Dafʻ al-iliktrūnī al-Dalīl al-shāmil 2024. al-Dafʻ al-iliktrūnī al-Dalīl al-shāmil 2024. Tārīkh alāstrdād 10 09, 2024, min al-mustathmir : https : / / mostasmmer. Com.
14. Maymūnī Nisrīn wa-farīd ibn Ṭālibī. (01 06, 2021). Niẓām al-Dafʻ al-iliktrūnī fī al-Jazāʼir, wāqiʻuhu wa-atharuhu ʻalá al-iqtiṣād al-Waṭanī. Majallat al-Idārah wa-al-tanmiyah lil-Buḥūth wa-al-Dirāsāt, 10 (01). Tārīkh alāstrdād 26 09, 2024, min https : / / www. asjp. cerist. dz / en / article / 159587.
2. S. P. Mukherjee. (2019). Quality " Domains and Dimensions". Howrah, West Bengal, India: India Studies in Business and Economics, University of Calcutta. Consulté le 09 24, 2024, sur https://link-springer-com.sndl1.arn.dz
3. World Bank Group. (2022 ). Electronic Payment Acceptance Assessment Guide "ELECTRONIC PAYMENT ACCEPTANCE PACKAGE". Washington,USA: International Bank for Reconstruction and Development / The World Bank. Consulté le 09 14, 2024, sur https://documents1.worldbank.org
4. al-mawqiʻ al-rasmī. (2024, 09 11). giemonetique. Consulté le 09 11, 2024, sur https : / / giemonetique. dz / ar / qui-sommes-nous / gie-monetique : https : / / giemonetique. dz
5. al-mawqiʻ al-rasmī li satim. (2024, 09 26). Sharikat al-naqd al-Ālī wa al-muʻāmalāt al-tilqāʼīyah bayna al-bunūk. Consulté le 09 26, 2024, sur Sharikat al-naqd al-Ālī wa al-muʻāmalāt al-tilqāʼīyah bayna al-bunūk : https : / / www. satim. Dz.
6. Ratībah tyfwty. (Juwān, 2019). Niẓām al-Dafʻ al-iliktrūnī fī al-Jazāʼir : al-wāqiʻ wa-al-āfāq. Majallat Dirāsāt al-ʻadad al-iqtiṣādī, 10 (02).
7. ʻAbd al-Ḥamīd nʻyjāt. (Jānfī, 2019). nmdhjh al-ʻalāqah bayna idrāk Jawdah al-khidmah wrḍā alzbwn dirāsah maydānīyah ʻalá zabāʼin shzkh mwbylys bālʼghwāṭ al-Jazāʼir. Majallat Dirāsāt, 16 (01). Tārīkh alāstrdād 18 09, 2024, min https : / / www. asjp. cerist. Dz.
8.ʻAbd al-Raḥīm Wuhaybah. (2010, 01 06). Taqyīm wasāʼil al-Dafʻ al-iliktrūnīyah wa-mustaqbal wasāʼil al-Dafʻ al-taqlīdīyah fī ẓill wujūdihā. Majallat al-iqtiṣād al-jadīd, 01 (01). Consulté le 09 09, 2024, sur https : / / www. asjp. cerist. Dz.
9. ʻAbd al-Hādī Masʻūdī. (Juwān, 2019). Qiyās Athar al-ʻawāmil al-shakhṣīyah wa al-dīmūghrāfīyah ʻalá tabannī khidmāt al-Dafʻ al-iliktrūnī : drāstʼstṭlāʻyh li-ʻayyinah min al-bunūk al-ʻUmūmīyah bi-al-Jazāʼir. Majallat Dirāsāt al-ʻadad al-iqtiṣādī, 10 (02).
10. Qāsim Nāyif ʻAlwān al-Muḥyāwī. (2006). Idārat al-jawdah fī al-Khidmāt : Mafāhīm wa-ʻamalīyāt wa-taṭbīqāt. ʻAmmān, al-Urdun : Dār al-Shurūq lil-Nashr wa-al-Tawzīʻ.
11. Qrwmy Ḥamīd wḍḥāk Najīyah. (01 08, 2014). wāqiʻ wasāʼil al-Dafʻ al-iliktrūnī fī al-Jazāʼir. Dirāsāt iqtiṣādīyah, 12 (02). Tārīkh alāstrdād 09 09, 2024, min https : / / www. asjp. cerist. dz / en / article / 135802
12. Lʻlāwy Aḥmad Khayr al-Dīn. (2022, 07 10). wāqiʻ wasāʼil al-Dafʻ al-iliktrūnī fī al-Jazāʼir : dirāsah taḥlīlīyah lil-fatrah 2021-2016. Majallat thdmsā, 02 (02). Consulté le 09 11, 2024, sur https : / / www. asjp. cerist. Dz.
13. Muḥammad Rajab. (23 08, 2024). al-Dafʻ al-iliktrūnī al-Dalīl al-shāmil 2024. al-Dafʻ al-iliktrūnī al-Dalīl al-shāmil 2024. Tārīkh alāstrdād 10 09, 2024, min al-mustathmir : https : / / mostasmmer. Com.
14. Maymūnī Nisrīn wa-farīd ibn Ṭālibī. (01 06, 2021). Niẓām al-Dafʻ al-iliktrūnī fī al-Jazāʼir, wāqiʻuhu wa-atharuhu ʻalá al-iqtiṣād al-Waṭanī. Majallat al-Idārah wa-al-tanmiyah lil-Buḥūth wa-al-Dirāsāt, 10 (01). Tārīkh alāstrdād 26 09, 2024, min https : / / www. asjp. cerist. dz / en / article / 159587.
Published
2024-12-16
How to Cite
Merrad , R. (2024). Evaluation of the quality of E-payment services in Algeria. Journal of Excellence for Economics and Management Research, 8(2), 144-163. Retrieved from http://journals.lagh-univ.dz/index.php/jeemr/article/view/4040
Issue
Section
Original Article
