The Social Empowerment Journal is committed to addressing complaints and appeals in a transparent, fair, and timely manner. This policy outlines the procedures for handling complaints related to editorial decisions, publication ethics, and journal operations.

1. Complaints

Complaints may relate to issues such as publication delays, editorial misconduct, reviewer bias, or unethical behavior. All complaints should be submitted in writing to the Editor-in-Chief via the journal’s official contact form or email.

The Editorial Office will acknowledge all complaints within two (2) working days and will make every effort to resolve the issue within a reasonable time frame, typically no more than fourteen (14) working days.

2. Appeals Against Editorial Decisions

Authors who wish to appeal a rejection decision must submit a formal appeal letter explaining why they believe the decision should be reconsidered. This appeal should be addressed to the Editor-in-Chief.

Upon receiving the appeal, the Editor-in-Chief will review the manuscript, peer review reports, and the author's rationale. If appropriate, additional expert reviewers may be consulted. The Editor-in-Chief's final decision will be binding.

3. Ethical Oversight

In cases involving potential ethical misconduct, the journal follows the recommendations provided by the Committee on Publication Ethics (COPE). If necessary, institutions or funders may be contacted to help resolve serious concerns.