عصرنة الخدمة العمومية في الجزائر في إطار التحول الرقمي
الملخص
شكل التطور الرقمي والتكنولوجي في عصر رقمنة التكنولوجيا قفزة نوعية انعكست في واقع الخدمات العامة المقدمة في مختلف البلدان، بما فيها الجزائر، التي لم تكن خارج دائرة هذه الحداثة الرقمية وواكبت إلى حد ما هذا التطور بتحسين الخدمات العمومية والارتقاء بها من خلال آليات مبسطة لتيسير الإجراءات الإدارية، ومن ثم إقامة حكومة إلكترونية فعالة.
واعتمدت الجزائر الإدارة الإلكترونية كجزء من استراتيجيتها للتحول الرقمي من أجل تحسين الخدمة العمومية، واستحدثت عدة منابر لتيسير الخدمات العامة، ولا سيما منصة "بوابتك" لتحسين الخدمات العمومية. وهذه قفزة نوعية في طريقة عمل الإدارة العامة في الجزائر ونموذج إنمائي لإضفاء الطابع المؤسسي على الإدارة الإلكترونية بما يتماشى مع التنمية والتحول الرقمي.
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