Quality and non quality costs in institutions
Abstract
Measuring quality is a necessary condition for continuous improvement of quality, and it is considered one of the requirements for effective management of it, so I found several ways to measure quality and for this we will be interested in studying non quality, i.e. everything that does not match specifications, standards and customer requirements, by analyzing the error rate, the number of complaints, the percentage of defects, and searching for how Reducing it and the cost of no-cost in this case is the appropriate way to measure
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References
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