HRM in public administration and its impact on user satisfaction: Field study in Blida
Abstract
In the context of New Public Management (NPM), this study aims to evaluate Human Resources Management practices in public administration, and to measure the impact of these practices on user satisfaction from employee-based view. Using the quantitative approach on convenience sample of public administration in the state of Blida, the analysis showed that the Ability, Motivation and Opportunity enhancing humain resources practices still need to be improved, and that these three humain resources practices have positive impact on Humain Capital which, in turn, positively affects User Satisfaction.
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