The Influence of Insurance Services Marketing on Customer Behavior: A Case Study of Algeria's CAAT Insurance Company
Résumé
The research problem revolves around the nature of marketing applied in insurance institutions and its implications for their performance. It is crucial to understand the unique characteristics of insurance products and services, which differentiate them from other products. This understanding is essential for highlighting the role and importance of marketing in improving the performance and profitability of insurance companies. Effective marketing enables these companies to serve their customers optimally, a goal that can only be achieved by adopting marketing as a tool that effectively contributes to achieving these objectives.
##plugins.generic.usageStats.downloads##
Références
Abu Nabaa, Abdul Aziz(2005).Studies in marketing specialized services - an applied approach -, 1st edition, Al-Warraq Publishing and Distribution, Amman, Jordan.
Adel, Ezz Abdel Hamid (1971). Principles of Insurance, Dar Al Nahda Al Arabiya, Cairo.
Afifi, Sami Hatem (1986). International Insurance, Egyptian Lebanese House, Cairo.
Badoc, M.(1986). Marketing management pour la banque et l’assurance européenne, Edition d’organisation, Paris, France.
Badoc,M(1998). Marketing management pour les sociétés financières, Editions d’organisations, Paris, France.
Couilbault F. et All(1997), Les grandes principes de l'assurance, 3ème édition, éd: l'argus, Paris.
Dennis L.(1994), économie des assurances, Armand colin, paris.
Didier A.(1997. l'assurance en Grande-Bretagne: Histoire, économie et société, économica, Paris.
Maalla, Naji (1994). Fundamentals of Banking Marketing, Institute of Banking Studies, 1st edition, Amman, Jordan.
Maalla, Naji (1995). Marketing Strategy in Banks and Financial Institutions, 1st edition, Amman, Jordan.
Parmentier,C(2005). Le marketing performant de l’assurance, l’argus de l’assurance, Paris, France.
Zabat, N.(1993); techniques de marketing appliquées aux assurances des personnes approche théoriques et pratiques", Revue algérienne des sciences juridiques, économiques et politiques, édité par l'I.D.S.A – Université d'Alger, n°3.
Copyright (c) 2024 Tahar Djamat , Houari Moaredj
Ce travail est disponible sous licence Creative Commons Attribution - Pas d’Utilisation Commerciale 4.0 International.